Cloud Computing Management Options Starting to Solidify

26 October 2009 Categories: Information

www.serverwatch.com/article.php/3844816

Cloud Computing Management Options Starting to Solidify

October 21, 2009

The general consensus about cloud computing is that it’s not quite ready for prime time. Nimsoft CEO Gary Reed describes it as being “where virtualization was two or three years ago” — chiefly in test and dev environments and nonmission-critical environments.

Reed admitted that cloud computing as been “hyped to death,” and thus, “what surprised me when I talked to customers is that it’s real and it’s coming fast.”

Some organizations are still watching and waiting, of course, but many are at least getting their feet wet. Reed told ServerWatch that of the 40 or 50 customer briefings he’s conducted in the past month, “one-third [of companies] are actively doing things today, one-third are in some sort of ‘test,’ and the final third are thinking they’ll do it in the future, but are not doing it today.” Not surprisingly, he found that most of the large investment firms have real deployment plans in place.

This is far from the “everybody’s talking about it, but nobody’s doing anything” some analysts have been rumbling off.

A big reason for the wait and see approach is that the management and security tools, which are now in place for virtual environments, are the bellwhether of maturity for any market segment, and they simply haven’t been there for cloud computing environments.

The key functionality everybody is waiting on, according to Reed, is the capability to to mange internal and external clouds seamlessly.

This week, that came closer to becoming reality. Two companies, Nimsoft and LineSider Technologies, unveiled products to make managing the cloud easier.

On Monday, LineSider took the wraps off OverDrive 3.0, software for enterprises and managed service providers that automates provisioning and deployment of network services in cloud computing environments.

John Donnelly, LineSider’s executive vice president of sales and marketing, described it as a “network services virtualization platform.”

It is very much a policy-driven product. Business users define the policies, and OverDrive automates them across the network and data center. This is different than the policies set at command-line level. In most computing environments, every time an application, computer or storage resource changes on a virtual server, manual intervention is needed to provision network services or repair broken security and access models.

Donnelly told ServerWatch, “OverDrive interprets the policy, identifies devices and services that need to be modified in order to satisfy the defined relationship and dynamically pushes configuration updates to the selected devices.”

OverDrive, Donnelly explained, consists of three main components that facilitate this: Control Center, which defines, controls and manages all services; Network Virtualization Engine, which transforms policies into actionable service directives; and Device Service Controllers, which manage the device-level configurations across the deployed network.

Nimsoft, meanwhile, on Tuesday announced new features for its Nimsoft Monitoring Solution (NMS) that extend real-time monitoring and historical reporting beyond the data center to hosted, cloud- and SaaS-based resources and applications.

This allows organizations to see the entire IT infrastructure available to them, not just what is physically in their data centers. NMS is purely a monitoring solution. It hooks into management tools and leaves that work to them, Reed pointed out.

New in this version are cloud and SaaS probes that hook into Google Apps for Business, Rackspace Cloud, Amazon Web Services and EC2, Salesforce.com, and other services; Nimsoft Unified Monitoring APIs, which are now available to both customers and third-party developers; Nimsoft Unified Reporter; virtualization probes; and RCA (root cause analysis) and Topology Manager.

If these products are any indication, cloud computing is rapidly approaching maturity.

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Structure and Mature the Business/IT Relationship

25 August 2009 Categories: How To, Information

Managing the relationship between an organization’s business units and IT is a strategic initiative that can support corporate objectives, bolster program planning, help set implementation expectations, and improve operational score cards … or, it can become a burden and a detriment to open lines of communication.

A liaison model should take into account several company parameters, including sponsorship, size, governance, and collaboration levels, and be tailored to an organization’s culture and design. An effective communication program should be designed to fit within the current environment and have a plan to mature into a model that supports the future state of an organization if it is going to be sustainable.

A well operated and sponsored program has direct benefits including faster time to market, lower overall cost, fewer defects and misinterpreted expectations, and a more collaborative working style that raises the likelihood of success for cross-functional programs and organizational transformation.

Leadership

Stakeholder involvement is typically a catalyst to a program’s success or failure and this is no different with a liaison model. The liaison team should be led by an executive team member, someone with enterprise visibility and the ability to interact with senior management. With this level of sponsorship, strategic initiative support is encouraged and business unit conflicts are mitigated.

Depending on the executive sponsor, the group will probably have an affinity to that leader’s goals. If the group is expected to review spending habits, reporting to the CFO would be an advantage; if the technology portfolio is in need of support, the CIO would be an excellent sponsor. Ideally, the liaison model would be part of a more robust governance effort, as the team’s objectives are invariably linked to corporate improvement initiatives, including balanced scorecard, enterprise risk management, governance and compliance, and process improvement. A model that reports to a chief administration officer or corporate strategic planning will help the group evolve beyond business/IT communication and provide value for multiple stakeholders.

Business/IT communication can be implemented by taking into account team member roles and team structure. Herein, three roles are defined―communicator/contributor, facilitator/educator, and planner/improver―along with three structures (individual, pool, and center of excellence) to provide a framework for initiating and maturing a liaison team.

Team Roles

The role a liaison team plays depends on not only the current state, but what the existing challenges are. Understanding the pain points of the relationship will guide the selection of the appropriate style.

Communicator/contributor – This role tends to be most effective where the relationship is strained or where there is a “super-hero” environment. The liaison would focus on opening the lines of communication and rebuilding trust. With a superhero-oriented IT department, business users must learn to engage the entire department and not to call their IT buddy directly. IT must also respond efficiently. The communicator liaison becomes the bridge between the business and IT. They must be aware of the players, the projects, the insiders, and contribute to planning so that groups feel they have an advocate.

A communicator/contributor should be open and trustworthy with a high emotional intelligence to help diffuse tense situations where blame might traditionally be freely assigned. The liaison might be challenged to redefine the relationships. With patience and several trust building conversations, the communicator will begin to participate in planning and delivery and become the advocate for different groups and perspectives.

The liaison is cautioned in aligning too closely with newly opened relationships as group-think might ensue. Liaisons should also be careful not to provide all the initial suggestions or answers as they will not be effective if viewed as the single point of contact and only trusted resource.

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RANT: What people sell to small businesses

11 August 2009 Categories: Information

***RANT ALERT***

Browsing for products and solutions on the internet I come across many different things people are trying to sell to the ma and pop shops. Some are very good, but even the good ones are not as easy as they advertise. I will not use names here for legal reasons. Many products that are being sold to small businesses because of the ease of use. Take for example a USB storage device that allows sharing and access over the Internet. Awesome right! No. Yes you can just plug it in, activate it and off you go, but how do you connect to it? Being a consultant for all types of business, I don’t know many small business that carry a dedicated IP address to their office, let alone have ports open on a firewall to even allow access to the device. Not only that, but by default this device is not encrypted, meaning if I knew you had one and you kept all your company documents on there so you can access them from the road, all I would have to do is sniff the IP, get your credentials, and off I go. Yet there is an option to enable SSL 128 bit encryption. Do you, the small business owner know how to configure that also with your firewall, and do you also know how to install a certificate? Most likely not, so once again you will need to call a consultant to set this up for you. So now your sweet deal product that sells for $99 now costs you oh roughly $500 – $600 to get this far. That is just for one product!

If you are going to spend that much money, you are half way to a networked secure solution professionally configured by a good consultant and now have the ability to offer much more to your business. A good consultant should be able to get you going in the right direction to cut costs along the way also. For example you could use Microsoft Windows Small Business Server for you office. This would give you a secure network with Active Directory, SharePoint, server storage, VPN (remote access) that is on a secure tunnel, email with Microsoft Exchange, and much more. You can usually pickup a good server with SBS installed on it for around $1000 and a few hundred to have it setup and configured. A bit more from us to be honest since we never use anything PC or Server with the Operating System pre-loaded. This can also be done without having to get a dedicated IP address from your ISP and use a service like DynDNS.org to maintain the IP. You also get a SSL certificate with SBS you everything is secured and you don’t have to go out and purchase one.

If you don’t need a server for these purposes we would recommend looking into Google Apps solutions or a very minimal solution would be to use Microsoft Live Mesh (see previous article: http://jimirig.com/?p=1135). The Microsoft Small Business Server is a very robust and cost efficient product by Microsoft. We have been using SBS for some of our clients since it was introduced in 2003. Some of us here at Jimirig were actually partners with the beta testing for it. Ok enough rambling.

Moral of this rant is to find a good consultant to work with. Let them help you with technical needs for your business. A good consultant can save you money, time, and usually make business more efficient with a good ROI. We don’t charge to be in your address book, so call when you need something ;)

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Twitter Rules for Now, But What's Next?

04 August 2009 Categories: Information

Internet.com – http://bit.ly/Zqpii

August 4, 2009
By David Needle

PALO ALTO, Calif. — Twitter has rocketed to the front lines of social media coverage, but it’s hardly the only game in town. Several social media upstarts debated what’s next during a panel wrapping up the AlwaysOn Summit here at Stanford University last week.

Panelists pointed to the openness of the Web as providing plenty of opportunity for new ideas and models to be successful.

Gerry Campbell, CEO of Collecta, noted the early days of proprietary online services like CompuServe (where he once worked). “It was so hard to get value in the walled garden, though that model worked for a while,” he said. Then came the second generation of online services, represented by Yahoo’s portal approach, which offered open channels to other Web services.

And now?

“There’s a third generation of ‘onlineness’ where instead of one company, you have all these small companies providing all these pieces in conjunction with these large transport mechanisms, (e.g. Facebook), that make it a lot cheaper to start a company,” he said. “The world is splintering online, blasting apart into a million pieces. We’re trying to provide value and attract people.”

Collecta is a social search engine that provides real-time results from a variety of social networks such as Twitter and Facebook, blogs and other sources.

Clara Shih isn’t say much about her new startup, Hearsay Labs, which only launched a few weeks ago, but readily commented on a subject she’s more than familiar with; business applications on social networks.

Shih was formerly product line director for AppExchange, Salesforce.com’s online marketplace of third-party SaaS applications. She’s also the author of “The Facebook Era” and creator of Faceconnector, one of the first business applications for the social network that provided integration between Salesforce and Facebook.

“We’re at a really important juncture where I see the social Web as being more disruptive than the Internet,” said Shih.

She argued the new “World Wide Web of people” that social media enables brings about new levels of engagement and relationships.

“How do we tie the online engagement to offline activity,” she asked, noting the answer will be key to successful marketing and sales campaigns.

“Getting content to the right person at the right time is the holy grail,” said Shih. “In the past we had the ‘where’ and the ‘what,’ we never had the ‘who.’ The social graph gives us the ‘who’ and Google gives us the ‘what.’”

Shih did offer a few tidbits on Hearsay Labs, noting its aim is to provide high level tools for marketers and managers to leverage their campaigns on Facebook and Twitter.

Pay to play?

Panelists were generally bullish on the prospects of social network’s growing importance to business, but they also said they won’t be surprised if changes accompany that transition.

Shervin Pishevar, CEO of Social Gaming Network, offers services on both Facebook and the iPhone. “The iPhone gets 30 percent of what we sell and we’re happy with that. Facebook didn’t ask for anything and perhaps they regret that,” he said. “A transaction payment within Facebook is not a bad idea. I think a lot of people that are building multimillion dollar businesses in there would be happy to engage with that.”

Max Ventilla, co-founder and CEO of Aardvaark, agreed. “These are proprietary platforms and they will want to extract their fair share of value you’re getting,” he said.

Advaark, which recently went public after a private beta period, is a free consumer service designed to provide quick answers from friends and friends of friends to things like travel tips, restaurant and movie recommendations, career advice and more.

Ventilla, who was formerly at Google (NASDAQ: GOOG), said he’s confident any payment system from Facebook and Twitter will be fair.

“These guys are idealistic,” he said, referring to the heads of Facebook and Twitter. “I can tell you coming from Google, the ‘Do No Evil’ philosophy was not just lip service. That makes it easier than having to work with some bloodthirsty monopolist that’s going to take every penny.”

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Free consultation in August

21 July 2009 Categories: Information

We are offering a free consultation for the month of August. Contact us with your details and we will schedule a conference call to discuss your business process and other information and work to determine the best strategy for your business using the latest technology to improve customer service, orders, and internal business process among others.

Their is no obligation or tricks, spam, or anything like that. You contact us, we schedule, we contact, we discuss, if you want to go further…well just say so!

By sumitting your information you are agreeing that we may contact you. We (Jimirig) will not sell or give for that matter your information for any purposes.

Consultation includes:

  • SharePoint – MOSS/WSS
  • Workflow Automation
  • InfoPath
  • Web Design
  • Search Engine Optimization

For Web Design work for the month of August we are also offering 1 year of FREE web hosting with up to 50 email addresses (Email hosted on Google Apps) and a free domain name! Ask your consultant for details or contact us.

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